Shipping policy

Shipping Policy for Her Society

At Her Society, we are committed to delivering your orders as quickly and efficiently as possible. Below you will find detailed information regarding our shipping policies, processing times, and order guidelines.

International Shipping & Customs

We do not have control over international customs agencies and are therefore not responsible for delays caused by customs processing. Tracking information will be sent to your email as soon as your package has dispatched.

Approximate Shipping Times

(Excludes weekends and public holidays)

  • United States: 7 – 16 business days (Tracking available)

  • Rest of the World: 7 – 21 business days (Tracking availability varies by destination)

Delayed Deliveries: In rare instances, packages may experience delays beyond the estimated delivery timeframe. While en-route delays are outside our direct control, we greatly appreciate your patience. If there are no tracking updates for more than 30 to 60 business days, Her Society will issue a replacement package at no additional cost.

Processing Time vs. Shipping Time

Please note that order processing time is separate from shipping time and must be added to the total estimated delivery timeframe.

  • Standard Processing Time: 4 – 6 business days. During this time, your order is inspected, packed, and transferred to our carrier for dispatch.

  • Tracking Notifications: Once dispatched, you will receive an email confirmation containing your online tracking link.

  • Peak Seasons: Processing may take slightly longer during high-volume periods such as holidays, promotional sales, or store launches. We appreciate your patience as our team works to fulfill every order as quickly as possible.

Order Cancellations

Once an order is placed, cancellation requests must be submitted within 30 minutes, as processing begins shortly thereafter.

If you need to cancel an order, please contact us immediately with your order number. After 30 minutes, orders cannot be canceled.

Unclaimed Orders & Address Errors

Her Society is not responsible for packages returned due to being refused, unclaimed, undeliverable, or submitted with an incorrect or incomplete shipping address.

If you notice an error in your shipping address on your confirmation email, please reply directly to that email or contact us immediately with your updated details. Once an order enters processing, shipping addresses cannot be changed.

Customs & Duty Fees

Customs fees, tariffs, and import duties are the sole responsibility of the customer. Please consult your local customs office for information regarding fees applicable to your country. Please note that customs inspections may occasionally delay package delivery.

Split Shipments

To ensure you receive your items as quickly as possible, your order may arrive in multiple packages due to:

  • Specific items being on backorder

  • Carrier weight restrictions on standard shipping

  • Fulfillment from different warehouse locations (we work with multiple specialized logistics hubs to offer you the best selections)

Holiday Season Shipping

Due to high order volumes during October, November, and December, shipping and processing times may take longer than usual. We appreciate your patience during the holiday rush and remain dedicated to getting your Her Society order to you safely.

Refunds & Damaged Items

We provide estimated shipping windows and detailed product descriptions on every item page to ensure full transparency prior to purchase. If your product arrives damaged or defective, please contact us with clear photos of the damaged item, packaging, and your order details so our team can review and resolve the issue promptly.